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Your health information is personal, and protecting it is our priority. This policy outlines how we handle your data with the same care and precision we bring to your treatment.
Last Updated: 2026-05-31
Recovery Physio Therapy ('we,' 'our,' or 'us') is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, book appointments, or receive physiotherapy services at our clinics in Rawalpindi and Islamabad. By using our services, you consent to the practices described in this policy.
We collect personal and health information necessary to provide you with quality physiotherapy care. This includes your name, contact details (phone, email, address), date of birth, national identity number, medical history, current symptoms, diagnostic reports (X-rays, MRI, CT scans), treatment records, insurance information, and payment details. We also collect website usage data such as IP addresses, browser type, and pages visited through cookies and analytics tools.
We collect information through various channels: in-person consultations at our clinics, online appointment booking forms, phone calls, WhatsApp communications, email correspondence, website contact forms, and referrals from healthcare providers. We may also collect information from your insurance company or other healthcare institutions with your consent.
Your information is used to provide and manage your physiotherapy treatment, schedule appointments, process payments, communicate with you about your care, comply with legal and regulatory requirements, improve our services, and maintain accurate medical records. We may use anonymized data for research, quality improvement, and training purposes. With your explicit consent, we may share your information with referring doctors, specialists, or insurance providers involved in your care.
We implement strict physical, technical, and administrative safeguards to protect your personal and health information. Our systems use encryption, secure servers, access controls, and regular security audits. Only authorized staff members with a legitimate need can access your records. We comply with Pakistan's Electronic Transactions Ordinance and applicable data protection standards to ensure your information remains confidential and secure.
We retain your personal and medical records for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are typically retained for a minimum of ten years after your last treatment, or longer if required by law or professional regulations. When your information is no longer needed, we securely delete or anonymize it.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with trusted service providers who assist us in operating our website, processing payments, or managing appointments, provided they agree to keep your information confidential. We may also disclose information when required by law, court order, or to protect our rights, property, or safety.
You have the right to access, correct, update, or request deletion of your personal information. You may also request a copy of your medical records, restrict certain processing activities, or withdraw consent for data sharing (where applicable). To exercise these rights, please contact us using the details provided below. We will respond to your request within the timeframe required by applicable law.
We provide pediatric physiotherapy services and may collect information about children under the age of 18 with parental or guardian consent. We take extra precautions to protect children's privacy and comply with all applicable laws regarding the collection and use of minors' personal information. Parents or guardians may review, modify, or delete their child's information by contacting us directly.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any modifications will be effective immediately upon posting the revised policy on our website with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at: Recovery Physio Therapy, [Nelson Medical complex, Abid Majeed Rd, Saddar, Rawalpindi, 46000, Pakistan], Phone: [+92 300 1234567], Email: privacy@recoveryphysiotherapy.com.pk. We are committed to addressing your inquiries promptly and transparently.